Professional Summary

• More than 17 years of experience as an IT Consultant for Web and Desktop solutions.
• Performed on-site Software Deployment and Integration, along with ETL development in the UK, Middle East, South Africa, Russia, Vietnam and Ghana.
• Provided on-site and off-site Technical Support to international customers for various projects.
• Experienced in a diverse set of tools, technologies and platforms.
• A fast-learner, with excellent analytical and problem-solving skills.

Technical Skill Set

• Designed and developed solutions using LAMP (Linux/Apache/MySQL/PHP) architecture.
• Maintained WordPress sites and developed WordPress plugins.
• Experienced in HTML, JavaScript, AJAX, Oracle, JIRA, C#, MS SQL Server, DirectShow, and VC++.Net.
• Experienced in various troubleshooting methods including the use of Process Monitor, Event Viewer, SQL Tracker, DOM Inspector, Web Console and ADB logcats.
• Experienced in developing GIS-enabled web applications using Google Maps API.
• Experienced in installing and configuring various servers on Linux and Windows that include HTTP, FTP, SSH, DHCP, DNS, and SMTP.

Articles and Work Samples

GIS-enabled KQI Dashboard

Android Xposed module to quickly kill foreground app

DirectShow VMR 9

Experience

• Integrated various systems into existing infrastructure to enable seamless connectivity. Customers include Virgin Media O2 (UK), AT&T Mexico, and MTN South Africa.
• Proficient in utilizing the NetCM tool, facilitating customers in optimizing networks through configuration management data. Skilled in deploying, configuring, and upgrading NetCM to enhance operational efficiency.

• Designed and developed ETL processes to move vendor-specific telecom libraries to an internal, vendor-agnostic format.
• Developed ETL solution in Python, using the “openpyxl” module to process vendor formats specific to Huawei, Ericsson, and Nokia-Siemens Network.
• Trained on the SmartCM tool that enables customers to view discrepancies between planned and live networks.

• Developed ETL process to automate data imports for DUES, and daily level KPIs received from Optima into a local database to perform long-term analysis.
• Helped improve customer experience by calculating Data User Experience Scores (DUES) to identify problem areas and report issues to relevant teams.
• Developed and maintained GIS-enabled DUES dashboard to present city-wise user experience in a single glance.
• Performed data analysis on various telecom network performance attributes, e.g. Ookla SpeedTest, data/voice network traffic.
• Monitored Optima daily network traffic imports, ensuring all cells loaded successfully.
• Acted as the customer-facing single point of contact for all deployed tools.

• Lead a team of support engineers, ensuring quality by meeting Service Level Agreement timelines.
• Reported summaries of support tickets for all MENA customers to the Global Support Manager.

Senior Product Services Engineer (Jul 2011 – Oct 2012)

• Deployed, configured, and provided support for IVLP (I-View Live Plan) at Swisscom.
• Assisted the IVLP development team to meet deadlines. Performed back-end SVN commits to the code branch to fix bugs that were logged in to JIRA.
• Deployed, configured, and provided support for DATASAFE (an in-house, proprietary, Configuration Management tool) for various customers around the world.

OSS Deployment and Support Engineer (Dec 2008 – Jun 2011)

• Developed BTS3900 solution for MTN Ghana and MTN Uganda, including parser for Huawei response files.
• Provided on-site support for MTN South Africa, MTS Russia, MTN Ghana, and VinaPhone Vietnam.
• Provided off-site support for deployments in the Middle East and Africa region.
• Off-site customers include Swisscom Switzerland, Optimus Portugal, MTN Uganda, Ufone Pakistan and Telenor Pakistan.

• Developed and ported websites to DriveCMS (WebLift’s proprietary Content Management System).
• Enhanced and maintained DriveCMS components.

• Developed a scalable web portal that lists and interconnects various firms.
• Set up OpenSER and Asterisk (Open source VoIP servers) with web-enabled configuration front-ends.
• Developed scripts to automate mass provisioning of IP Phones.

• Developed Corazon Hotel Guide for travel agents using C#, ASP.Net.

• Developed an ActiveX control using ATL 7.1 and DirectShow to render MPEG1 and MPEG2 videos to Sigma XCard decoder.
• Provided Ligos and Elecard software renderer solutions with a Visual Basic 6 demo front-end.

Education

Bahria University
Islamabad Campus

2000 – 2004